At News Trail (www.NewsTrail.in), we are committed to transparency, accountability, and responsiveness. In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, we have established this Grievance Redressal Mechanism to address concerns, complaints, and grievances from our readers, contributors, and other stakeholders.
1. Scope of Grievance Redressal
You may submit a grievance or complaint regarding:
- Inaccurate or misleading content
- Violation of copyright or intellectual property rights
- Objectionable or offensive material
- Breach of privacy or data protection
- Non-compliance with applicable laws or media ethics
- Any other editorial or user-related concern
2. Grievance Officer Details
As required by applicable Indian law, News Trail has appointed a Grievance Officer to handle complaints related to digital content hosted on our platform.
Grievance Officer:
Mr. Ankur Srivastava
Designation: Editor-in-Chief
Email: 
newstrail4@gmail.com
Address:
QITA IT Services Pvt Ltd,
Madhapur, Hyderabad, Telangana, India – Pin Code: 500081
3. How to File a Complaint
All grievances must be submitted in writing via email, including the following details:
Your full name and contact information Description of the issue (with URLs, screenshots, or references, if applicable) The nature of your complaint (factual error, legal concern, copyright, etc.) Supporting documents or evidence A clear statement on how you expect the issue to be resolved
Subject Line: Grievance – [Nature of Complaint] – Your Name
Please note: Anonymous complaints or those lacking adequate information may not be reviewed.
4. Response Timeline
Upon receiving a valid grievance, the Grievance Officer will:
- Acknowledge the complaint within 24 to 48 hours
- Review and investigate the issue within 15 working days
- Provide a resolution, clarification, or corrective action (if necessary)
We are committed to addressing all genuine grievances fairly, promptly, and in compliance with applicable regulations.
5. Escalation
If you are not satisfied with the response, you may escalate the matter to the self-regulatory body or appropriate authorities as prescribed under Indian law. Relevant links or regulatory contacts will be provided upon request.
6. Editorial Independence
News Trail’s editorial decisions are based on journalistic ethics, fact-checking, and public interest. While we welcome feedback and complaints, we uphold the independence of our editorial team and reserve the right to protect freedom of expression within legal limits.
7. Location & Legal Compliance
News Trail is operated by QI Media Network, a division of QITA IT Services Private Limited, incorporated under the Companies Act, 2013.
Madhapur, Hyderabad, Telangana, India – Pin Code: 500081 Email: newstrail4@gmail.com
8. Explore More Important Pages
To uphold transparency, compliance, and trust, we strongly encourage you to review the following pages below. These documents detail our policies, terms of use, content standards, and user rights, ensuring a secure and informed experience when engaging with our platform.
By using our website, you acknowledge that you have read, understood, and agreed to the terms, policies, and guidelines outlined in these pages. If you do not agree with any part of these terms or policies, we advise you to discontinue the use of this website immediately.
If you have any questions or require further clarification regarding our policies, please contact us before continuing to use this website.
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